Whether you have a general question, a specific issue, or want to brainstorm with someone on the team, we're here to help.
Need help right away?
⚠️ Heads up: For anything urgent, like a payment problem or not being able to log in, email us at support@grouped.com. This is the fastest way to reach us.
Other ways to reach us
Contact form: submit a request here.
Instagram: send us a DM at @JoinGrouped.
Help us help you faster
When you reach out, include:
The email address on your Grouped account
The artist or channel your question is about
Whether you're using the web app or the mobile app
What you were trying to do and what happened instead
A screenshot or screen recording, if you can
Response time
We aim to respond within 24 hours. If you haven't heard back within 48 hours, feel free to follow up. It's possible something slipped through the cracks.