Your earnings from memberships, purchases, tips, and Swaps are kept in your Grouped balance until you withdraw them to your bank. Here's how your balance works and how to get paid.
Find your balance
Click your profile picture in the top-right corner.
Under Creator Tools, select Payouts.
ℹ️ Note: If you haven't connected your bank yet, you'll see Connect Your Bank to Withdraw Earnings. See Connecting Stripe first.
Total Balance vs. Available to Withdraw
Total Balance is everything you've earned that hasn't been paid out yet, including money that's still processing.
Available to Withdraw is the part you can send to your bank right now.
The difference is money that's still being processed by Stripe, or held for recent refunds or disputes. You'll see a note under the withdrawal amount explaining any money that isn't available yet.
Withdraw your money
On the Payouts page, enter an amount under Withdrawal Amount. You'll see how much is available just below it.
Click Withdraw.
Review the amount in the Withdrawal Confirmation window and confirm.
Your request shows under Payout Requests with a status of Pending, Paid, or Failed.
ℹ️ Note: Payments may take 3 to 5 days to show up in your bank account.
If you earn in more than one currency, choose the currency at the top of the page before entering an amount.
If your withdrawal doesn't go through
"This amount exceeds your current withdrawable balance." Try a smaller amount. The message tells you the most you can withdraw right now.
"Your payout may still be processing." Check your Payout Requests list before trying again.
A message about Stripe means your payout account needs attention. See Connecting Stripe.
Refunds or disputes may reduce the amount you can withdraw. If your withdrawal fails, try a smaller amount, or contact us at support@grouped.com.