# Grouped Resource Hub

> Welcome! Type away ... 👇🏻

## GET STARTED 🚀

- [Rename/Customize Your 3 Tabs](https://support.grouped.com/en/articles/9724904-rename-customize-your-3-tabs.md): The "Home" "Media" & "Discussions" tab can be renamed to whatever you want
- [Free & Paid Tiers](https://support.grouped.com/en/articles/9724951-free-paid-tiers.md): See some examples of how artists are setting up their tiers
- [Group Intro Video \(Join/Sign-up Video\)](https://support.grouped.com/en/articles/9724953-group-intro-video-join-sign-up-video.md): You have the option to include a video on your sign up page to explain your community and encourage fans to sign up for a certain tier
- [First Discussion & Home Feed Posts](https://support.grouped.com/en/articles/9724958-first-discussion-home-feed-posts.md): Start your community off with a bang by having a post on the "Home" & "Discussion" tabs before you launch
- [Create A Media Folder](https://support.grouped.com/en/articles/9724961-create-a-media-folder.md): Even if you don't have media to put in a folder, it's helpful to have a folder set up for fans to better understand the platform
- [Customizing Your Welcome Email](https://support.grouped.com/en/articles/15281103-customizing-your-welcome-email.md): Learn how to personalize the Welcome Email your fans receive when they subscribe to your Group.
- [Customizing Your Invitation Page](https://support.grouped.com/en/articles/15282200-customizing-your-invitation-page.md): Learn how to customize your Invitation Page — the first thing fans see before they join your Group.

## ARTIST FAQs ❓

- [Can Anyone Sign Up For Grouped?](https://support.grouped.com/en/articles/9724756-can-anyone-sign-up-for-grouped.md): Who is Grouped for and how can you start a community of your own?
- [How Do I Contact Grouped?](https://support.grouped.com/en/articles/9724754-how-do-i-contact-grouped.md): Can't find the answer you're looking for? No problem, we are here to help!
- [How Much Does It Cost To Use Grouped?](https://support.grouped.com/en/articles/9722188-how-much-does-it-cost-to-use-grouped.md): Breakdown of platform fees and revenue splits
- [How Many Fans Do I Need To Use Grouped?](https://support.grouped.com/en/articles/9724840-how-many-fans-do-i-need-to-use-grouped.md): Curious if you are big enough to benefit from a Group of your own?
- [Total Balance vs Available Balance](https://support.grouped.com/en/articles/9724852-total-balance-vs-available-balance.md): An explanation of why the numbers may be different between your total and available balance
- [When Should I "Notify Members" With An Email?](https://support.grouped.com/en/articles/9724854-when-should-i-notify-members-with-an-email.md): Every time you post, you can choose whether or not to send a custom email to fans notifying them
- [Can Fans Download Songs/Videos/Pictures?](https://support.grouped.com/en/articles/9724856-can-fans-download-songs-videos-pictures.md): Our goal is to keep your community private and secure, but sometimes you may want to allow fans to download media
- [Connecting Stripe](https://support.grouped.com/en/articles/9724859-connecting-stripe.md): How to connect Stripe and what to do if you don't have a Stripe account
- [How to Change the Name of Your Group](https://support.grouped.com/en/articles/11201739-how-to-change-the-name-of-your-group.md): How to Change the Name of Your Group/Community
- [Adding a New Tier to Your Community](https://support.grouped.com/en/articles/11996991-adding-a-new-tier-to-your-community.md): A step-by-step guide to learn how to add a new tier to your community
- [What Is ManyChat and Why We Recommend It](https://support.grouped.com/en/articles/14604222-what-is-manychat-and-why-we-recommend-it.md): Learn what ManyChat is, why we recommend it, and how to use it to drive fans into your Group.
- [How to Gift a Membership to a Fan](https://support.grouped.com/en/articles/15292435-how-to-gift-a-membership-to-a-fan.md): Learn how to create a gift option and send a membership directly to a fan.
- [Creating a Cancellation Experience for Your Fans](https://support.grouped.com/en/articles/15312978-creating-a-cancellation-experience-for-your-fans.md): Learn how to customize the cancellation experience fans see when they cancel their membership.

## FAN FAQs 🙋🏻‍♂️

- [How Do I Cancel My Subscription?](https://support.grouped.com/en/articles/12429804-how-do-i-cancel-my-subscription.md): Step-by-Step guide on how to cancel your subscription
- [How Do I Switch Tiers?](https://support.grouped.com/en/articles/12430012-how-do-i-switch-tiers.md): Learn how to switch between free and paid subscription tiers with this step-by-step guide.
- [How to Add and Access Favorites](https://support.grouped.com/en/articles/12532290-how-to-add-and-access-favorites.md): Learn how to add a song to your favorites and access your playlist.
- [How Do I Reset My Password?](https://support.grouped.com/en/articles/12533969-how-do-i-reset-my-password.md): Learn how to reset your password to regain access to your account
- [How Do I Update My Profile Information?](https://support.grouped.com/en/articles/12573764-how-do-i-update-my-profile-information.md): Learn how to change your First and Last Name, Email, Phone and Bio
- [How to Dispute a Charge or Request a Refund](https://support.grouped.com/en/articles/12582116-how-to-dispute-a-charge-or-request-a-refund.md): If you've been charged incorrectly or wish to request a refund, follow these straightforward steps to resolve the issue efficiently

## FEATURES 💻

- [What Are Swaps?](https://support.grouped.com/en/articles/14240574-what-are-swaps.md): Learn About the Three Swap Types and How to Use Them
- [How to Create a Swap: Grow Contact List](https://support.grouped.com/en/articles/14081148-how-to-create-a-swap-grow-contact-list.md): Use a Grow Contact List Swap to collect emails, phone numbers, and location data from your fans in exchange for exclusive content.
- [How to Create a Swap: Make Money](https://support.grouped.com/en/articles/14082441-how-to-create-a-swap-make-money.md): Use a Make Money Swap to set a price and let fans pay to access your exclusive content.
- [How to Create a Swap: Get Fan Input](https://support.grouped.com/en/articles/14229942-how-to-create-a-swap-get-fan-input.md): Use a Get Fan Input Swap to let fans vote on merch designs, album covers, audio files, and more.
- [What Are Pre-Save Swaps?](https://support.grouped.com/en/articles/15923496-what-are-pre-save-swaps.md): Learn what a pre-save is and how Pre-Save Swaps let you reward fans for saving your release before it drops.
- [Bring Someone To Stage On A Live Stream](https://support.grouped.com/en/articles/10542779-bring-someone-to-stage-on-a-live-stream.md): You can bring up fans or co-hosts to join you on Camera on a livestream
- [Record A Live Stream \(Watch A Replay\)](https://support.grouped.com/en/articles/9724876-record-a-live-stream-watch-a-replay.md): If a fan misses your live stream, no worries! You can record your live streams and allow fans to watch a replay
- [Share Video/Audio In A Live Stream](https://support.grouped.com/en/articles/10542702-share-video-audio-in-a-live-stream.md): You can play videos & audio directly from your computer in HD
- [OBS + Grouped](https://support.grouped.com/en/articles/11379870-obs-grouped.md): Share audio directly from Logic/Ableton/etc or any program on your computer + add multiple camera angles and more!
- [How to Schedule a Live Stream](https://support.grouped.com/en/articles/13594011-how-to-schedule-a-live-stream.md): Learn How to Schedule a Live Stream to go Live Now or in the Future
- [Add A Preview To Locked/Premium Content](https://support.grouped.com/en/articles/9724877-add-a-preview-to-locked-premium-content.md): Get more fans to upgrade from a free to paid tier by allowing them to see a preview of what they are missing out on
- [Custom Email Notifications](https://support.grouped.com/en/articles/9724897-custom-email-notifications.md): If you choose to notify fans, you can customize the subject and body of your email
- [Enable Tipping On A Post](https://support.grouped.com/en/articles/10542202-enable-tipping-on-a-post.md): Allow fans to tip directly on each post
- [Lock Comments For Paid Members Only](https://support.grouped.com/en/articles/9724881-lock-comments-for-paid-members-only.md): Encourage upgrades by putting links / discount codes / etc in the comments of a post, but lock the comments for paid members only
- [Polls](https://support.grouped.com/en/articles/9724903-polls.md): You can include songs, pictures, or just text within a poll on Grouped
- [Share A Media Folder To Home Feed](https://support.grouped.com/en/articles/9724900-share-a-media-folder-to-home-feed.md): Share a media folder directly to the homefeed so you don't have to upload media twice
- [How to Create and Share an Audio Poll in Your Community](https://support.grouped.com/en/articles/12073764-how-to-create-and-share-an-audio-poll-in-your-community.md): Learn step-by-step how to create, customize, and share an audio poll within your community.
- [Controlling Post and Comment Access](https://support.grouped.com/en/articles/13928672-controlling-post-and-comment-access.md): Learn How to Control Who Can See and Comment on Your Posts
- [Embed SoundCloud on a Post](https://support.grouped.com/en/articles/10683642-embed-soundcloud-on-a-post.md)
- [Embed Spotify on a Post](https://support.grouped.com/en/articles/10630477-embed-spotify-on-a-post.md)
- [Embed a YouTube Video on a Post](https://support.grouped.com/en/articles/10683633-embed-a-youtube-video-on-a-post.md)
- [Embed Vimeo on a Post](https://support.grouped.com/en/articles/10683623-embed-vimeo-on-a-post.md)
- [How to Embed a Bandsintown Events Widget in Your Post](https://support.grouped.com/en/articles/11879430-how-to-embed-a-bandsintown-events-widget-in-your-post.md): Easily add the Bandsintown Events Widget to your post so your visitors can see upcoming shows right in your Community
- [Free Trials](https://support.grouped.com/en/articles/9724842-free-trials.md): Learn how to offer your community a Free Trial
- [How to Create a Discount Code](https://support.grouped.com/en/articles/15293116-how-to-create-a-discount-code.md): Learn how to create and manage discount codes for your subscriptions and media folders.
- [Discussions](https://support.grouped.com/en/articles/9724901-discussions.md): Who can post, what they can post, and how you can showcase the best topics
- [Direct Messaging / Group Chats \(DMs\)](https://support.grouped.com/en/articles/9724893-direct-messaging-group-chats-dms.md): You can choose who can have access to Direct Messaging, and who can send messages in Group Chats
- [Custom Product Pages](https://support.grouped.com/en/articles/10439761-custom-product-pages.md): Learn how to sell direct without making fans join your Group
- [Locked Media Folders](https://support.grouped.com/en/articles/9724895-locked-media-folders.md): Create "premium" media folders that only certain tiers have access to
- [Media Folders](https://support.grouped.com/en/articles/9724899-media-folders.md): Learn about the best ways to organize your media using various different types of Media Folders
- [Export Your Data](https://support.grouped.com/en/articles/9724896-export-your-data.md): You own your data & you can export it and use it however you want
- [Hide or Display Your Total Members Count](https://support.grouped.com/en/articles/9724884-hide-or-display-your-total-members-count.md): It's up to you whether or not you want fans to see how many people are in your Group
- [Invite Members to Your Community](https://support.grouped.com/en/articles/12961742-invite-members-to-your-community.md): Import Emails from Other Platforms and Send Personalized Invites
- [General Settings](https://support.grouped.com/en/articles/12812993-general-settings.md): The General Settings section is your hub for customizing the foundational details of your community.

## CASE STUDIES 📓

- [FORREST FRANK - Gains 1.2M Followers in 35 Days w/ Grouped](https://support.grouped.com/en/articles/10743374-forrest-frank-gains-1-2m-followers-in-35-days-w-grouped.md): See how Forrest Frank used his Group as a focus group to catapult his career
- [MIKE. - Gets New Paid Subscribers While He Sleeps By Using Social Media Automations](https://support.grouped.com/en/articles/10743709-mike-gets-new-paid-subscribers-while-he-sleeps-by-using-social-media-automations.md): See how @justmike gets new Group subscribers using IG automations
- [PARDYALONE - Turns Tour M&G Tix Into $35,000+ Recurring Revenue Instead Of A One-Time-Purchase](https://support.grouped.com/en/articles/10743729-pardyalone-turns-tour-m-g-tix-into-35-000-recurring-revenue-instead-of-a-one-time-purchase.md): Turn what normally is a OTP \(one-time-purchase\) into recurring monthly revenue with this tactic
- [SOMO - Sells Livestream + Show Tickets To A Private Album Release Party Exclusively Through Grouped, & SELLS IT OUT](https://support.grouped.com/en/articles/10743767-somo-sells-livestream-show-tickets-to-a-private-album-release-party-exclusively-through-grouped-sells-it-out.md): Activate your Group with in-person events that you can also livestream for members who can't make it!
- [NIC D - Sells Merch + Grows His Paid Tier By Using Early Album Access Perk Through Grouped](https://support.grouped.com/en/articles/10743783-nic-d-sells-merch-grows-his-paid-tier-by-using-early-album-access-perk-through-grouped.md): Albums are a great chance to encourage fans to join a paid tier, and you can add extra incentives to make it irresistible
- [MICHAEL MINELLI - Creates & Sells $1,000s In Merch From Having His Group Design, Vote On, & Buy MF Family Shirts](https://support.grouped.com/en/articles/10743821-michael-minelli-creates-sells-1-000s-in-merch-from-having-his-group-design-vote-on-buy-mf-family-shirts.md): Use your Group to create a merch item and sell it directly to the fans who helped create it
- [JAKE SCOTT - Gets 300 Paid Members In 24 Hours By Launching His Paid Tier w/ Mystery Merch + Live Stream Concert Perk](https://support.grouped.com/en/articles/10743858-jake-scott-gets-300-paid-members-in-24-hours-by-launching-his-paid-tier-w-mystery-merch-live-stream-concert-perk.md): Add extra incentives to your paid tier to encourage sign ups by using leftover merch and/or a livestream concert

## WHAT'S NEW? 

- [How to Set Up Facebook, TikTok, and Google Analytics Pixels](https://support.grouped.com/en/articles/12400217-how-to-set-up-facebook-tiktok-and-google-analytics-pixels.md)