Step 1: Gather Necessary Information
Before contacting support, collect the following details:
The email associated with your account.
Details of the disputed charge (date, amount, transaction ID).
Any relevant receipts or confirmation emails.
A clear explanation of the issue or reason for dispute.
Step 2: Contact Customer Support
You can request a charge dispute or refund through our support channels:
Support Center: Visit our Help Center and submit a request.
Email: Send an email to support@grouped.com with your details.
Step 3: Submit a Dispute or Refund Request
When reaching out:
Clearly specify that you want to dispute a charge or request a refund.
Include all relevant information and documentation.
Describe the issue concisely (e.g., unauthorized charge, incorrect amount).
We aim to respond to all requests within 24–48 hours (often sooner). Refunds typically take 3–5 business days to appear on your account.