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Notifying Members by Email

When to email your members about a new post, live stream, or discussion, and how to customize the email.

When you create a post, a live stream, or a discussion, you can send your members an email about it. It's a great way to make sure fans don't miss something important.


Where you'll find it

Look for Email Notification or Notify Members when you:

  • Create a post

  • Set up a live stream

  • Start a new discussion topic

  • Post a media folder to your home feed with Post Content To Home Feed


Customize your email

  1. Turn on Notify Members.

  2. Open Customize Email.

  3. Edit the Subject. It starts with a default, like "A new post has been added to [your channel]!"

  4. Edit the Body. It starts with the text of your post.

Your email goes out when you publish.

⚠ Heads up: You can send 1 notification email every 24 hours. Set up your email before you click Post, since you can't change it after it's sent.


When should I notify members?

It's up to you, and there's no wrong answer. A few tips:

  • Save it for things that matter. New music, a live stream, a big announcement, or something time-sensitive are all great reasons to email.

  • Don't overdo it. We recommend sending no more than 3 emails a week.

  • Write a great subject line. Tell fans exactly what's waiting for them, like "New song just dropped" or "I'm going live tonight at 8."

💡 Tip: Post as much as you want, and email a recap. If you post often, skip the email on most posts. Then use Customize Email on your next notification to recap everything fans may have missed.

For the full post setup, see How to Create a Post.

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