Step-By-Step (Interactive)
Step-By-Step (Text Only)
Click Creator Studio.
Click Settings.
Scroll down until you get to "Customize Cancellation Experience" and Click Manage.
Create a title for you cancellation experience under Title of Cancellation Modal.
Add a Cancellation Message.
Click the Video Icon to Upload Cancellation Video.
Click the Image Icon to Upload Thumbnail for Cancellation Video.
You can click the dropdown under Offer a Subscription Extension to Retain Members to offer members a subscription extension of One Week, One Month or One Year. **(Optional)**
Click Save.
Scroll to bottom of the Settings Page and Click Save.
**Make sure you hit save at the bottom of the settings tab to ensure that the Cancellation Experience has been saved**