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Creating a Cancellation Experience for Your Fans as an Artist

Creating a positive experience for your fans even as they say goodbye.

Updated over 2 months ago

Step-By-Step (Interactive)

Step-By-Step (Text Only)

  1. Click Creator Studio.

  2. Click Settings.

  3. Scroll down until you get to "Customize Cancellation Experience" and Click Manage.

  4. Create a title for you cancellation experience under Title of Cancellation Modal.

  5. Add a Cancellation Message.

  6. Click the Video Icon to Upload Cancellation Video.

  7. Click the Image Icon to Upload Thumbnail for Cancellation Video.

  8. You can click the dropdown under Offer a Subscription Extension to Retain Members to offer members a subscription extension of One Week, One Month or One Year. **(Optional)**

  9. Click Save.

  10. Scroll to bottom of the Settings Page and Click Save.

**Make sure you hit save at the bottom of the settings tab to ensure that the Cancellation Experience has been saved**

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