If a post, video, song, or page isn't loading, here are a few things to check. First, figure out whether you're using the web app (in a browser at app.grouped.com) or the mobile app, since the steps are a little different.
If you're using the web app
Refresh the page.
Check your internet connection, or switch from Wi-Fi to cellular data (or the other way around).
Log out and log back in. Click Log out in the bottom-left corner of the menu, just above your name.
Open app.grouped.com in a private or incognito window and log in there.
Turn off ad blockers or privacy extensions for app.grouped.com, then refresh.
Try a different browser, such as Chrome, Safari, or Firefox, and make sure it's up to date.
💡 Tip: If the content loads in a private or incognito window, the problem is likely your browser's saved data or one of your extensions. Clear your browser's cache and cookies for app.grouped.com, or turn off your extensions one at a time, then try again in a regular window.
If you're using the mobile app
Close the app completely and reopen it.
Check your internet connection.
Log out and log back in.
Try opening the same content in the web app. If it works there, the issue is specific to the mobile app.
📘 Note: If the app says you need to update, close it completely and reopen it. Updates download on their own, so you may need to do this a couple of times. If you still see the message, update the app from the App Store or Google Play.
If only some content won't open
If most of the channel loads but a specific post, folder, or live stream won't open, it may be for a different tier than yours. See I Subscribed But Can't Access the Content.
Comments on posts for paid tiers are also hidden from free members and guests, so they won't show up unless you're on a tier that includes that post.
📘 Note: If an artist just posted a video, it may still be processing. Give it a few minutes and try again.
Still not loading?
Contact our support team at support@grouped.com and include:
Whether you're using the web app or the mobile app
Your device (for example, iPhone 15, Android, Windows laptop, or Mac)
Your browser, if you're using the web app
The artist's channel and the post or page that won't load
A screenshot or short screen recording of what you see, if you can
Those details help us look into it.