If you're having trouble logging in to Grouped, the steps below cover the most common causes. Most login problems come down to which sign-in method you used when you created your account.
1. Sign in the same way you signed up
The Grouped login page has three ways to sign in:
Continue with Google
Continue with Apple
Your Email. Enter it and click Continue, and we'll email you a one-time code. No password needed.
If you'd rather use a password, click Sign in with a password instead.
đ Note: If you created your account with Google or Apple, use that same button. Signing in a different way can create a second account. See I Think I Have Two Accounts.
2. If your code doesn't arrive
Check your spam or promotions folder.
Make sure you entered the email address you signed up with.
Wait a minute, then request a new code. Only the newest code will work.
3. If your password isn't working
You don't need a password to sign in. Enter your email on the login page and use the one-time code instead.
If you'd still like to reset your password, click Sign in with a password instead, then click Forgot Password? and enter your email. We'll send you a reset link. If it doesn't arrive, check your spam or promotions folder.
4. If Google or Apple sign-in doesn't respond
Google and Apple sign-in open in a pop-up window. If nothing happens after you click the button:
Make sure your browser isn't blocking pop-ups for Grouped.
Finish signing in inside the pop-up before closing it. Closing it early cancels the sign-in.
Refresh the page and try again.
5. If you used to sign in with your phone number
Signing in with a phone number is no longer available. If you created your account with a phone number, contact our support team at support@grouped.com with the phone number you used, and we'll add an email to your account so you can sign in.
6. If you see "Account Inactive"
If your account was deactivated, you'll see a message that says "Your account is inactive. Please reactivate your account to continue using the app." Confirm the message to reactivate your account, and you'll be signed in.
7. If you can log in but your memberships are missing
You may have signed in to a second account by accident, for example with a different email, Google, or Apple's Hide My Email. See I Think I Have Two Accounts for how to check and fix this.
Still can't log in?
Contact our support team at support@grouped.com and include:
The email address on your account
How you usually sign in (Google, Apple, email code, or password)
Whether you're using the web app or the mobile app
Any error message you see, copied exactly