You can cancel a membership at any time from your account. When you cancel a paid membership, you keep your benefits until the end of the period you've already paid for.
â ď¸ Heads up: You can only cancel on the Grouped website, not in the mobile app.
Cancel a paid membership
Log in to the Grouped Web App.
Click your profile picture in the top-right corner.
Select Subscriptions from the dropdown.
Find the membership you want to cancel and click Cancel.
In the Cancel Subscription window, click Continue to cancel.
Once it's done, your membership status changes to Cancelled and you'll see an Access until date. You keep access to your paid benefits until that date, and you won't be charged again.
đĄ Tip: Have a lot of memberships? Click Paid at the top of the list to see only your paid ones.
Want to downgrade instead?
Before you cancel, you'll see the option to switch to a lower-priced plan or a free tier, if the artist offers one. This lets you stay connected to the channel without paying as much.
Click Change Plan to pick a different tier.
Click Keep Subscription to close the window and stay on your current plan.
đ Note: A downgrade starts at the end of your current billing cycle, so you keep your current benefits until then. For more, see How Do I Switch Tiers?
You might see a message from the artist
Some artists set up their own cancellation screen. If they have, you'll see it before the standard cancel window. It may include:
A personal video or message from the artist
A Special Offer Just For You, such as a free extension on your membership
To keep going with your cancellation, click Continue to cancel or Continue cancellation. To take the offer, click Accept offer.
â ď¸ Heads up: If you accept an extension, your membership stays active. If you don't cancel before the extension ends, you'll be charged on your next billing date.
If you're in a free trial, the artist's screen may also say you'll lose access right away if you cancel now.
Leave a free membership
Go to Subscriptions and find the free membership.
Click Leave Group, then click Leave Group again to confirm.
â ď¸ Heads up: You lose access to a free membership as soon as you leave.
Changed your mind?
After your access ends, click Renew on a paid membership, or Resume Plan on a free one, to rejoin. You can also click Change Plan to pick a different tier.
Questions about cancelling? Contact us at support@grouped.com.