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How Do I Switch Tiers?

Upgrade, downgrade, or switch to annual billing on a channel you've joined.

You can move to a different tier in any channel you've joined. Upgrades start right away, and downgrades start at the end of your current billing cycle.

Switch tiers from your account

  1. Log in to the Grouped Web App.

  2. Click your profile picture in the top-right corner.

  3. Select Subscriptions from the dropdown.

  4. Find the channel and click Change Plan.

  5. In the Change Subscription Plan window, select the tier you want. Click View Details to see what a tier includes, then Back to return to the list.

  6. If the tier offers yearly billing, turn on Pay annually to see the yearly price.

  7. Click Change Plan.

💡 Tip: You can also upgrade from the artist's channel by clicking Upgrade.

Upgrading to a higher tier

When you upgrade, the cost of your new plan is prorated from your existing plan, so you only pay the difference for the rest of your billing cycle.

After you click Change Plan, you'll see Billing Details:

  1. Choose how to pay: Apple Pay, Select from Saved Cards, or Add a New Card.

  2. If you have a coupon, check Apply Coupon, enter the code, and click Apply.

  3. Review the Order Summary, including any Prorated Discount, and click Pay Now.

Your new benefits start once the payment goes through.

⚠️ Heads up: If you see Processing..., wait a moment and refresh. Please don't pay again.

Downgrading to a lower tier

When you downgrade, your plan changes at the end of your current billing cycle. You keep your current benefits until then.

Your membership card will show Plan changes with the new price and the date it starts.

Switching between free tiers

If you're on a free tier and want a different free tier in the same channel, leave your current free membership first. Then join the other free tier from the artist's channel page.

Things to check if it isn't working

  • The Change Plan button is greyed out. You've selected the plan you're already on. Pick a different tier.

  • You see "Payment failed. Please try again or use another card." Try another card, or update your card under Payments. See How to Update Your Payment Method.

Still stuck? Contact us at support@grouped.com.

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